Returns & Exchanges
At Fitelo Store, we want you to be completely satisfied with your fashion purchase, which is why we offer a seamless 30-day return and exchange policy for all unworn items. If your new fit isn't perfect, we are here to help you find the right size or provide a full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Place the items in their original packaging with all tags attached to ensure they remain protected during transit.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Refund or Exchange
Once our warehouse team inspects the returned items, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing